Call us at 315.759.7437 for more information
Reliance Hospitality Consulting
Our vision is to work closely with independent restaurant owners, build trust and improve the performance of your operation.
Our Company
Reliance Hospitality Consulting
Our company was formed in upstate New York. Our team has extensive experience in the hospitality industry and no challenge is to high for us. We are committed to provide the best service and we will find solutions to fix your problems.
Our Mission Statement
Our mission is to provide independent restaurant owners with solutions for operational changes, customized training material, start-up plans and re-branding support.
The Personal Touch
Our philosophy is simple. Our clients will experience customized service, 100 % commitment to implement strategies to help their organization. Restaurant consulting can face many challenges and successes. Only true success will be accomplished if both parties are open and honest with each other.
Meet the Owner,Consultant
Chef Andreas Baecker
Born in Herford, Germany, Andreas Baecker developed his passion for food at a young age in assisting his mother in the kitchen, preparing Christmas stollen, cakes and cookies. By seven, he knew he wanted to be a Chef and at sixteen years old, he started as apprentice. Under Master Chef Burkhart Schroeder, in one of Germany’s finest restaurants, Der Seehof Moehnesee taught Andreas classic French cuisine.
The next decade he spent sharpening his skills at world renowned 5-star restaurants and hotels throughout Europe. They include Badrutt’s Palace Hotel in St. Moritz, Switzerland, Steigenberger Belvedere Grand Hotel Davos, Switzerland and the exclusive Hotel Jadgof Glashuette, Bad Laasphe, Germany where he served as Executive Sous Chef. Under his direction, Hotel Jadgof Glashuette earned one Michelin Star.
In 2001 Chef Baecker realized a life-long dream to move to Las Vegas, Nevada, where he obtained the Chef de cuisine position at prestigious Andre’s French Restaurant inside the Monte Carlo Hotel and Casino.
Over the next years he worked as Executive Chef in the following restaurants, hotels and casinos: Restaurant Lutece located in the Venetian Hotel and Casino, Buzio’s Seafood Restaurant inside the Rio Hotel, Dragon-Ridge Country Club in Henderson, Rumjungle at Mandalay Bay Resort and Casino, the 300-room Delano Hotel in South Beach Miami, the award-winning Lumière Place Hotel and Casino in St Louis and Del Lago Resort and Casino in upstate New York.
One could say he wore many ‘chef hats’ at these establishments, managing large kitchens, overseeing multi-unit food operations, executing large banquets, successfully mastering the reduction of labor, food and operating costs, executing new promotions/ marketing campaign’s, developing concepts for new restaurants as well as creating progressive new menus for the restaurants. He is a master at his craft, he leads by example and is a motivator for the entire team. He initiates upgrades on quality and operations to improve bottom line profits and guest satisfaction.
Our Services
Venue Start-up/Concept development
Venue Start-up/Concept development
Venue Start-up/Concept development
Reliance Hospitality's Restaurant Start-up and Concept Development Program is designed to assist and mentor you in maximizing your chances of success with your new venture.
Restaurant Turnaround Services
Venue Start-up/Concept development
Venue Start-up/Concept development
The Turnaround of a distressed restaurant or hospitality venue is a serious process. As Turnaround Specialists we engineer material operational, cultural and financial changes.
Operational Improvement Services
Venue Start-up/Concept development
Operational Improvement Services
Our Operational Improvement Services are designed to aggressively identify, attack and resolve operational problems like Food & Beverage cost, Labor cost, Productivity as well as Human Resources problems.
Venue Start-up/Concept Development
Additional Information
Whether it is your dream to open a Sports Bar in your hometown, a fun Bar in the next biggest City or a new Steakhouse in another State. Fact is there are many unknowns and surprises to contend with. Our Start-up/Concept Development service will assist and mentor you in maximizing your chances of success with your new venture. We will guide you through the entire process.
Our program includes:
- Concept development & review
- Market research
- Location selection
- Financial Model
- Space Plan
- Business Plan
- Investor Pitch Deck
- Menu development services
- Food, liquor and labor costs controls
- Standart Operating Procedures (SOP's)
- Implement productivity program
- Marketing plan development
- Restaurant Technology consulting
- Restaurant Design consulting
- Implement cash flow program
- Return on investment analysis
- Break-even & sensitivity analysis
- Ongoing mentoring
These critical tools will help ensure your path to success.
We can point out all the potential challenges, pitfalls and opportunities. With our experience we will tell you what you need to hear and consider prior to making the decision to move forward. We plan meetings and presentations with potential partners or investors. This program enables investors to move forward with a blue print for planning and executing their plan with a maximum level of confidence for success and an acceptable level of risk and financial return.
Restaurant Turnaround Services
Additional Information
To stabilize a falling restaurant operation will require a combination of restaurant management experience, operations and financial expertise as well as marketing experience. services and focused restaurant management leadership.
Reliance Hospitality Consultants team brings a proven system for developing management accountability, cost control systems, sales-building initiatives and debt restructuring strategies. Components to train restaurant management leadership and successful restaurant turnarounds.
The truth of the matter is that there is a very small number of experienced Hospitality Professionals who will truthfully guide
you to overcome your struggles.
Do you have any of the following issues?
· Are you in a crisis situation?
· Are you avoiding paying bills?
· Decreasing cash flow
· Uncertainty as to where your problems are coming from
· Problems with maintaining key employees
· Decrease in Revenue and/or increase in costs
· Your day-to-day is becoming more difficult
· Worries about the future
· Confusion as to how to proceed
If one or more of the above conditions apply to your business it is time to contact us about our Turnaround package. We will identify your operational deficits and implement new operational procedures.
Our Turnaround Package includes:
- Concept Assessment
- P&L Analysis
- Management assessment
- Management restructuring
- Interim Management Team
- Debt Relief Strategies
- Menu Engineering/Optimization
- Beverage Menu Engineering/Optimization
- Marketing Initiatives
CONTACT US FOR TURNAROUND SERVICES
Operational Improvements
Restaurant Operations Assessment
Restaurant Labor Optimization Service
Restaurant Menu Development Services
Restaurant Menu Development Services
Restaurant Labor Optimization Service
Restaurant Menu Development Services
Restaurant Labor Optimization Service
Restaurant Labor Optimization Service
Restaurant Technology Consulting Service
Restaurant Technology Consulting Service
Restaurant Technology Consulting Service
Restaurant Technology Consulting Service
Restaurant Design Consulting Service
Restaurant Technology Consulting Service
Restaurant Design Consulting Service
RESTAURANT OPERATIONS ASSESSMENT
Additional Information
Reliance Hospitality Consulting often describes the assessment as “a look behind the curtains” evaluating your restaurant to see what’s working and what’s not. By performing an objective assessment Reliance Hospitality Professionals can discover potential efficiencies, cost savings and improvements.
While each operations assessment is customized to meet the needs of each foodservice concept’s situation, RHC always begins by reviewing all operational materials, training manuals and recipe books prior to visiting the physical restaurant space.
With solid knowledge of procedures and operating systems we spend time onsite, from pre-opening to pre-closing, to experience and assess the whole day of operations. RHC will also compare any written SOPs to reality, noting variances as well as bringing to light any gaps in operational systems and processes.
You can then expect a detailed assessment of your complete concept, you’ll receive a comprehensive set of recommendations that will improve operational procedures, product quality and guest satisfaction. With our recommendations you will boost both top-line sales and bottom-line profits.
Operation Assessment Services
- Physical Property review
- P&L Analysis
- Marketing, market position and branding
- Local competition review
- Menu evaluation (placement, design, functionality & profitability)
- Operating systems (accounting, scheduling, inventories & purchasing)
- Labor analysis (productivity, scheduling & forecast)
- Controllable cost review
- Food & Beverage cost analysis
- Revenue driving strategies
- Vendor review
- Inventory controls
- Evaluation of training material and systems
- Standardization of systems and procedures
- Property lease or property document review
- Maintenance and Utility review
CONTACT US FOR A RESTAURANT OPERATION ASSESMENT
RESTAURANT MENU DEVELOPMENT SERVICES
Additional Information
Reliance Hospitality Consultants’ team of culinary experts has created thousands of menus. From classic French to Cajun and Indian cuisine. We understand that a restaurant succeeds or fails based on its menu. The development and the daily execution are critical for success. During the development process we will work closely with the entrepreneur or operator. We will create dishes full of flavor, visual appealing while considering targeted food cost, profit contribution and the potential for consistent execution.
· Restaurant Menu Development & Research
· Recipe Documentation (complete Recipe book and Plate Assembly Cards)
· Vendor Recommendations
· Raw Material Recommendations
· Menu Engineering/Optimization
· Restaurant Menu Design and layout
· Menu costing/pricing
· Product Mix Projections
· Plate, Glass and Smallware Recommendations
· Take-out Packaging Recommendations food and drink
CONTACT US FOR RESTAURANT MENU DEVELOPMENT SERVICES
Restaurant Labor Optimization
Additional Information
One of the biggest challenges restaurant operators' faces is efficient labor management. From management wages to minimum wages and payroll taxes. However, high-performance systems and technologies is only as good as their operator. At Reliance Hospitality Consulting we are focusing on management training on your current labor tracking system.
We will provide you with a Productivity Assessment Report where we analyze staff levels and get a detailed picture of your labor performance. Based on the analysis we then implement best practices that optimize operations.
We create a customized program for each concept and target the most actionable opportunities that cut labor costs and boost productivity.
Reliance Hospitality Consulting will work with you closely to set realistic goals that reduce labor costs while still ensuring high product quality and guest satisfaction.
We’ll provide you with a solid foundation for long-term success.
CONTACT US IF YOU HAVE RESTAURANT LABOR PROBLEMS
RESTAURANT TECHNOLOGY CONSULTANTS
Additional Information
Reliance Hospitality Consultants will provide suggestions to clients for cost-effective and easy-to-use restaurant technology systems that simply work the way they should. We will make the day-to-day operation of restaurant operators easier, creating efficiencies using technology that save both time and labor.
With our Restaurant assessment we will highlighting where technology can streamline processes and improve the guest experience.
Our technology experts then design and implement solutions including:
- Point of Sale Systems (POS)
- Kitchen Display Systems (KDS)
- Scheduling, Reporting and Budgeting Systems
- Accounting / Payroll Systems
- Table / Guest Tracking Systems
- Credit Card / Gift Card Processing
- TV, Phone and Internet
- Guest-Accessible Wi-Fi
- Music / Sound Systems
- Security Systems / Cameras
Let us know how we can help your operation.
Restaurant Design Consultants
Reliance Hospitality Consultants have extensive experience in designing new restaurants or remodeling existing restaurants, complete interior restaurant design or a simply advertising sign. Our design team delivers unmatched designs and creates a feel that guest hate to leave.
We also create unmatched kitchen designs and layouts, providing a more productive work environment which results in more profitability. We understand how to design a practical kitchen that supports day-to-day operations. Our kitchen designs reflect innovation and efficiency.
Reliance Hospitality restaurant design services include:
- Restaurant Space Planning
- Restaurant Design Theme and Décor Creation
- Exterior Restaurant Design and Marketing Displays
- Interior Restaurant Design and Marketing Displays
- Graphic Restaurant Design
- Uniform Design
- Restaurant Kitchen Design
- Fixtures, Furnishings, and Equipment Specifications and Procurement